# Troubleshooting Tips

<details>

<summary>Check you haven't run out of characters</summary>

Run `/translation_usage` to see! Either upvote the bot, buy an upgrade pack, a tier on Patreon or wait for next month to get more characters.

</details>

<details>

<summary>Check the bot has the right permissions</summary>

It needs to be able to send messages, view channels and view message history in all the channels it's running in. If you're using style 8 or 9, it also needs to be able to create webhooks. If your messages are being reacted to with a warning shield, it normally means JakeBot has a permission issue.

</details>

<details>

<summary>Check the FROM language is part of your selected Translator</summary>

In your setup, make sure the language being translated from (you can translate TO any of the languages) is available in your selected translator with `/languages`. Not all languages are available with all Translators. Change your Translator, if you have premium, with `/settings translator [option]`.

</details>

<details>

<summary>Check the old settings menu (old_settings) isn't open</summary>

If the old entirely button based setup system menu `/old_settings` or `J!translation_settings` is open in a channel translations will not commence in that channel until it has been closed.

</details>

<details>

<summary>Check it isn't disabled</summary>

Run `/settings automatic_translation view [setup]` to see if it's been disabled or not.

</details>

<details>

<summary>Check the channel is correct</summary>

Run `/settings automatic_translation view [setup]` to make sure the channels are all correct

</details>

<details>

<summary>Check you have any special roles that may be required</summary>

Run `/settings automatic_translation view [setup]` to see if it's been setup with a requirement to have a certain role for it to translate you.

</details>

<details>

<summary>Is it diverting somewhere?</summary>

Run `/settings automatic_translation view [setup]` to see if it's diverting to a channel you haven't noticed.

</details>

<details>

<summary>Check both blacklists</summary>

Run `/settings automatic_translation view [setup]` and `/settings global_blacklist list` to see if your trying to translate a message that's being blacklisted.&#x20;

</details>

<details>

<summary>Are you trying to translate between one and three words?</summary>

Then run`/settings2 extras view_options` and see if "Single Word Translation" and "Three Word Translation" are allowed.

</details>

<details>

<summary>Are you trying to translate a message that looks like a bot command?</summary>

Then run`/settings2 extras view_options` and see if "CMD Activation Messages" are allowed.

</details>

Are you still struggling to get your setup working? [Join our support server here](https://discord.com/invite/8JZwx82) and make a post in the help forum!


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